# JOSHUA JONES - Tech-Driven Problem Solver / Web Systems Innovator
Source: https://hello.cv/joshjones
Asheville

## Links
- LinkedIn | https://linkedin.com/in/joshuakentwoodjones

## About
Accomplished Product-driven Digital Leader with a proven track record of delivering high-impact web experiences and driving adoption through deep customer empathy and cross-functional collaboration. Expert in translating customer feedback into actionable roadmaps, accelerating business growth, and building high-performance teams within fast-paced, entrepreneurial environments. Passionate about leveraging digital solutions to empower businesses and enhance online presence.

## Work
### Systems & Operations Manager | Buncombe County Tourism Development Authority
https://
Spearheaded IT and digital operations for a 35-member organization, overseeing product roadmaps for internal platforms, including CRM, Microsoft 365, and AI integration to enhance organizational efficiency.
- Directed end-to-end product roadmaps for critical internal platforms, including CRM, Microsoft 365, and AI integration, supporting 35-member organizational efficiency.
- Led cross-functional project teams, spanning IT and construction, to identify growth opportunities, manage change, and deliver secure, high-performing digital experiences.
- Developed and executed strategic roadmaps to modernize infrastructure and digital capabilities, significantly driving organization-wide adoption and engagement.
- Cultivated key stakeholder partnerships with vendors, marketing, and support teams to align digital solutions with organizational goals, ensuring seamless experiences.
- Implemented data-driven feedback processes and iterative improvement cycles for digital tools, enhancing organizational agility and performance.
### Website Manager | Explore Asheville
https://www.exploreasheville.com/
Managed all aspects of the Explore Asheville digital storefront, encompassing custom website development, product management, and platform analytics to enhance user experience and engagement.
- Executed a comprehensive digital and web platform refresh, collaborating with engineering, design, and marketing teams to launch new features and improve usability for diverse customers.
- Developed and introduced robust web features, including a JavaScript-based advanced search and AI assistant integrations (Alexa/Google), significantly enhancing user interaction.
- Drove significant adoption of new digital tools, including a Marketing Automation platform, by instituting customer feedback loops for continuous enhancement.
- Achieved measurable growth in site engagement and operational efficiency through strategic data analysis, usability testing, and iterative feature releases.
### Senior Digital Developer | Earth Fare
https://
Led the development and strategic management of all digital channels, establishing new product initiatives to increase customer engagement and conversion.
- Spearheaded the full digital program lifecycle, from data analysis and feature scoping to requirements authoring, leading engineering, design, and marketing rollouts.
- Pioneered cost-effective web solutions, saving over $50K on digital redesigns while accelerating $120K large-scale website projects to align with company brand goals.
- Earned 4 promotions within 6 years, demonstrating consistent leadership, ownership, and capability in managing complex, cross-functional projects under tight timelines.
- Optimized internal and customer-facing platforms through iterative improvements, leveraging customer insights and quantitative analytics to enhance user experience.
### Founder | Beer City Beards
https://
Led the establishment and growth of a community-based digital initiative to support charitable causes, building comprehensive digital touchpoints from website to merchandising.
- Led the establishment and growth of a community-based digital initiative, successfully supporting various charitable causes through strategic online engagement.
- Developed and managed all digital touchpoints, including website and merchandising, driving engagement and expansion through data-driven campaigns and social media strategies.
- Cultivated a collaborative culture by leading teams and volunteers, consistently innovating to achieve measurable growth and enhance community engagement.

## Skills
### Product Management
Proficient
- Digital Strategy
- Customer Empathy
- Cross-functional Collaboration
### Web & Platform Development
Proficient
- Roadmap Planning & Execution
- AI Tool Integration
### Project Management
Proficient
- Project Leadership
- Data-driven Decision Making
- Usability Testing
- Agile/Iterative Development
### Marketing & Analytics
Proficient
- Stakeholder Engagement
- Marketing Automation
- Analytical Problem Solving

## Source
Read this profile on Hello.cv: https://hello.cv/joshjones
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